🔁 Refund & Return Policy

Returns & Exchanges

We want you to love your BSG Fan Zone gear. If something isn’t quite right, we’re here to help.

Returns

• We accept returns within 15 days of delivery

• Items must be unused, unworn, and in original condition 

• Original packaging (when applicable) is required

Non-returnable items

• Final sale items

• Customized or personalized products (unless defective)

• Gift cards

Exchanges

• Exchanges are accepted for size or item changes (subject to availability)

• Customers are responsible for return shipping unless the item is defective or incorrect

Refunds

• Once your return is received and inspected, we’ll notify you

• Approved refunds are issued to the original payment method

• Shipping costs are non-refundable

Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 7 days of delivery and include photos so we can make it right.

How to start a return
Email us at sales@bsgpromo.com with your order number and reason for return.